Personal details

Gaby van den Berkmortel

gaby.van.den.berkmortel@charcoendique.nl

+31 (0)20 416 54 03

+31 (0)6 15 42 27 19

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Expertise

AML Banking Banking beleggingsondernemingen Compliance Customer Due Diligence Financial supervision law Insurances Insurers Investment funds Project manager Recovery procedures Regulators Risk management Risk Manager Wwft Wwft & Sanctiewetgeving

Profile

I have extensive (interim and project-)management experience in the financial services industry, both in a national and international setting.

My broad background enables me to ask the right questions about risks in the field of governance, risk and/or compliance. I am result-driven. I ensure feasibility and support by also involving the human side of changes. I can easily switch between board, supervisors, operational management and individuals. My expertise lies in supporting effective and responsible management: I am not satisfied until risks are consciously taken and appropriate measures are in place.

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Projects & performances

Lead remediation program regarding controlled business operations
Lead Customer Due Diligence remediation program, gap analyses on data quality and compliance
Compliance coaching
Set up KYC processes and procedures, review customer files
Setting up PARP, CDD/Sanctions, compliance monitoring
Complaints policy
Compliance advice and policy development (CDD, outsourcing, data cleansing, customer contact strategy, culture research)
Further development of strategic risk management, internal control maturity model
Execution and reporting of fraud risk analysis, Systematic Integrity Risk Analysis (SIRA)
Quality and lead time improvements in internal work processes
Supervising reorganisations, terms of employment policy, increased employee involvement, thesis supervisor
Development and implementation of Closed Books strategy
Translating the ban on inducements into operational (customer) policy
Setting up profitable lead processes, customer information and segmentation, NPS rollout

Work experience

2018-heden	Charco & Dique	Consultant
2013-2018	VGZ cooperative	Senior risk and compliance officer, 2013-2016 Manager Product Management
		Business Manager Customer Experience, Team Manager Knowledge Centre
2012-2013	RVS
2006-2012	Institute for Social Innovation	Manager Business Intelligence, Team manager HR, Project & Change Manager
2006	Nationale Nederlanden Services	Researcher Corporate Responsibility
2000-2006	Nationale Nederlanden Services	Various (senior) marketing positions
1997-2000	ING Bank	Advisor Life insurance and pensions

Education & courses

2017		Certified Compliance Officer
2010- 2011	Management of People, De Baak	Starting Manager
2007	TIAS	Master in marketing
2006		Prince II
2003		NIMA C
1991-1996	Leiden University/ Erasmus University Rotterdam	Languages and Cultures of Latin America, majoring in Management

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