Personal details
Personal details

Gaby van den Berkmortel

+31 (0)20 416 54 03

+31 (0)6 15 42 27 19


AML Banking Banking beleggingsondernemingen Compliance Customer Due Diligence Financial supervision law Insurances Insurers Investment funds Project manager Recovery procedures Regulators Risk management Risk Manager Wwft Wwft & Sanctiewetgeving

I have extensive (interim and project-)management experience in the financial services industry, both in a national and international setting.

My broad background enables me to ask the right questions about risks in the field of governance, risk and/or compliance. I am result-driven. I ensure feasibility and support by also involving the human side of changes. I can easily switch between board, supervisors, operational management and individuals. My expertise lies in supporting effective and responsible management: I am not satisfied until risks are consciously taken and appropriate measures are in place.

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Projects & performances

  • Lead remediation program regarding controlled business operations
  • Lead Customer Due Diligence remediation program, gap analyses on data quality and compliance
  • Compliance coaching
  • Set up KYC processes and procedures, review customer files
  • Setting up PARP, CDD/Sanctions, compliance monitoring
  • Complaints policy
  • Compliance advice and policy development (CDD, outsourcing, data cleansing, customer contact strategy, culture research)
  • Further development of strategic risk management, internal control maturity model
  • Execution and reporting of fraud risk analysis, Systematic Integrity Risk Analysis (SIRA)
  • Quality and lead time improvements in internal work processes
  • Supervising reorganisations, terms of employment policy, increased employee involvement, thesis supervisor
  • Development and implementation of Closed Books strategy
  • Translating the ban on inducements into operational (customer) policy
  • Setting up profitable lead processes, customer information and segmentation, NPS rollout

Work experience

2018-heden Charco & Dique Consultant
2013-2018 VGZ cooperative Senior risk and compliance officer, 2013-2016 Manager Product Management
Business Manager Customer Experience, Team Manager Knowledge Centre
2012-2013 RVS
2006-2012 Institute for Social Innovation Manager Business Intelligence, Team manager HR, Project & Change Manager
2006 Nationale Nederlanden Services Researcher Corporate Responsibility
2000-2006 Nationale Nederlanden Services Various (senior) marketing positions
1997-2000 ING Bank Advisor Life insurance and pensions

Education & courses

2017 Certified Compliance Officer
2010- 2011 Management of People, De Baak Starting Manager
2007 TIAS Master in marketing
2006 Prince II
2003 NIMA C
1991-1996 Leiden University/ Erasmus University Rotterdam Languages and Cultures of Latin America, majoring in Management